Customer Service Representative

Company: iGov
Location: Fort Worth
Posted on: September 13, 2020

Job Description:

Essential Duties:* Answers calls and respond to emails.* Handles customer inquiries both phone and by email.* Researches required information using available resources.* Manages and resolves customer complaints.* Provides customers with product and service information.* Enters new customer information into system.* Updates existing customer information.* Processes orders, forms and applications.* identifies and escalates priority issues.* Route calls to appropriate resource when necessary.* Follows up customer calls where necessary.* Documents all call information per standard operating procedures.Skills* High level of trust and integrity* Strong verbal and written communication skills* Detailed listening skills* Strong customer service, interpersonal and relationship building skills* Time management and ability to prioritize projects and customer needs* Conflict resolution skills - listen to the customer* Exercise good service and business judgment with end goal of customer satisfaction* Excellent English language, oral and written, with grammatical knowledge and etiquette* Ability to sway the opinion of others through verbal and/or written correspondence

Keywords: iGov, Fort Worth , Customer Service Representative, Sales , Fort Worth, Texas