Contact Center Agent I
Company: CO-OP Financial Services
Location: Fort Worth
Posted on: November 21, 2020
The Opportunity We are seeking a talented-- Contact Center Agent
I-- to--apply knowledge of CO-OP's organization and products in
order to provide courteous and efficient service to Credit Union
employees and or Credit Union members. In addition the Contact
Center Agent I will be accountable for meeting performance targets
and necessary requirements for agent advancement via career path.
What You Can Look Forward to Takes incoming calls from members.
Navigates tools and resources to properly address member inquiries.
Maintains high level of service with members and meets performance
targets. Maintains composure and demonstrate a calm, professional
position while adapting to difficult situations. Develops and
maintains productive working relationships with team members.
Promotes and maintains a positive, professional image of CO-OP's
Call Center's. Participates in product and procedure training in
classroom, on the job training, and reviews all available manuals
and resources to acquire and increase product knowledge.
Responsible for reporting risks that are identified to the
appropriate team and/or management. Additionally, responsible for
managing, monitoring and reporting risks within the scope of your
work area, to include, but not limited to Information Security
risks. Actively supports our CO-OP culture and embraces our core
values of Work as Partners, Communicate Openly and Honestly,
Demonstrate Excellence and Champion Change in all interactions.
What You'll Need to Succeed High school diploma or equivalent
required. Basic Computer Skills using Word, Excel, Outlook. Strong
customer service skills. Clear verbal communication, written
communication, and reading comprehension in English. Ability to
accurately interpret information as well as demonstrate problem
solving and analytical thinking skills. Application of good
judgment and decision making. Ability to work efficiently both
independently and as part of a team. While performing duties of
this job, employee is regularly required to do the following: read,
write, simple arithmetic, draw conclusions from written or computer
generated materials, analyze data or report information 5-8 hours
per shift. Why Join CO-OP? CO-OP is committed to fostering a
workplace where every employee feels valued, respected, and
connected.--We are dedicated to understanding, attracting and
engaging a diverse workforce where every employee can live up to
their value; ensuring that our employee base reflects the consumers
we serve. The result of this effort is an inclusive environment
where diverse talent thrives. You will be part of an organization
that focuses on a strong culture and embodies the credit union
movement philosophy of People Helping People. CO-OP's commitment to
reflecting our own core values and purpose extends beyond how we
serve our clients and the products that we deliver. With more than
35 years of industry leadership, CO-OP Financial Services is the
largest, most comprehensive credit union service organization in
the nation. CO-OP serves as THE credit union technology engine,
bringing payments solutions, engagement services and strategic
counsel to help credit unions optimize member experiences to
consistently provide seamless, personalized multi-channel
offerings, while delivering secure, sophisticated fraud mitigation
service. CO-OP serves more than 3,000 client credit unions, with 60
million debit and credit cardholders, nearly 30,000 surcharge-free
ATMs and more than 5,600 shared branches nationwide. Our vast
technological ecosystem facilitates more than 6.5 billion
transactions every year and equips credit unions of all sizes to
deepen member engagement and prosper in the fast-paced world of
fintech. The Perks Fun, challenging and, collaborative work
environment with passionate colleagues that care deeply about the
intersection of technology and human-centered financial services.
Great Work/Life Benefits - Paid Time Off (PTO), Maternity,
Parental, Family Care, Adoption Leave Programs, Community Volunteer
Time Off, and 10 Paid Holidays. Health benefits - medical, dental,
& vision plus wellness programs and gym reimbursements. 401K with
generous company match. Tuition reimbursement.
Keywords: CO-OP Financial Services, Fort Worth , Contact Center Agent I, Sales , Fort Worth, Texas
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