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Contact Center Agent I (FT)

Company: CO-OP Financial Services
Location: Fort Worth
Posted on: February 22, 2021

Job Description:

US-TX-Fort WorthReq No. 2021-7182Category Business/Client SupportType Full-TimeThe Opportunity

We are seeking a talented Contact Center Agent I to apply knowledge of CO-OP's organization and products in order to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition the Contact Center Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path.

What You Can Look Forward to

  • Takes incoming calls from members. Navigates tools and resources to properly address member inquiries.
  • Maintains high level of service with members and meets performance targets.
  • Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
  • Develops and maintains productive working relationships with team members.
  • Promotes and maintains a positive, professional image of CO-OP's Call Center's.
  • Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You'll Need to Succeed

    • High school diploma or equivalent required.
    • Basic Computer Skills using Word, Excel, Outlook.
    • Strong customer service skills.
    • Clear verbal communication, written communication, and reading comprehension in English.
    • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
    • Application of good judgment and decision making.
    • Ability to work efficiently both independently and as part of a team.
    • While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer generated materials, analyze data or report information 5-8 hours per shift.

      Why Join CO-OP?

      CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their pull potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

      With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

      CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

      The Perks

      • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
      • Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
      • Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
      • 401K with generous company match.
      • Tuition reimbursement. PI129791715

Keywords: CO-OP Financial Services, Fort Worth , Contact Center Agent I (FT), Sales , Fort Worth, Texas

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