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Representative - Customer Service

Company: WESCO
Location: Fort Worth
Posted on: November 22, 2021

Job Description:

* Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. * Process payments for cash account customers. * Research and resolve customer problems, acting as the customer liaison between other departments when necessary. * Back-up support to sales counter with walk in and telephone inquiries Experience: * This is an entry-level position. * Customer service experience is an asset . Education: * High School Degree or Equivalent. Skills/Requirements: * Solid interpersonal skills that allow one to work effectively in a diverse working environment * Able to effectively communicate both verbally and in writing. * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Data entry and typing skills Working Environment: * Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required. * Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Physical Requirements: * Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Mental requirements: * Employee required to organize and coordinate schedules. * Employee required to problem-solve. * Employee required to communicate with the public. Equal Opportunity Employer: * We are an Equal Opportunity and Affirmative Action Employer. It is our policy to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.

Keywords: WESCO, Fort Worth , Representative - Customer Service, Sales , Fort Worth, Texas

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