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Call Center Agent

Company: Pionear Recruiting
Location: Fort Worth
Posted on: June 25, 2022

Job Description:

As a Client Services Representatives you will work in an inbound contact center taking approximately 40-60 calls daily Providing exceptional service to our clients regarding their banking and brokerage accounts, credit and debit cards, small business accounts, home loans and / or online banking Job Requirements:Required skills: --- Must demonstrate the ability to effectively promote and verbally navigate clients through online and mobile self-service options --- Experience verbally delivering complex information clearly, concisely and understandable to the client, while quickly establishing rapport and exuding positivity and confidence --- Must possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system --- Experience effectively deescalating customer concerns and handling objections --- Must have experience with gathering, absorbing and using facts / information to make effective decisions and develop sustainable solutions to problems / issues

Keywords: Pionear Recruiting, Fort Worth , Call Center Agent, Sales , Fort Worth, Texas

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