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Customer Experience Agent

Company: AirCo Air Conditioning
Location: Fort Worth
Posted on: November 25, 2022

Job Description:

Customer Experience Agent (Call Center)



Pay Rate: $15.00-$17.00 /hr DOE, + bonuses after 90 days



This position is in office



As a Customer Service Representative with our growing company. We will work with you every step of the way because we believe we can only be as successful as our employees.



The AirCo Team is looking for self-motivated, upbeat, POSITIVE professionals to join the team. Individuals that can be trusted to provide customer service to both internal and external customers are encouraged to apply. When our customers call the office, they can hear our smiles through the phone. We are a happy, energetic, SMILING team that provides exemplary service to our valued customers!



Work Hours: Our hours of operation are Monday to Saturday from 7:00 AM to 8 PM. Potential applicants must be open to all shifts within these hours



Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K



Required Qualifications:



High school diploma or its equivalent



Positive attitude



Strong work ethic



Professional and energetic communication



Customer service knowledge with strong follow up skills



Excellent attendance



Microsoft Word, Excel and Outlook knowledge



Working knowledge of construction and HVAC industries preferred



Service Titan experience a plus



Job Duties:



Take incoming customer calls



Make outbound calls (no cold calling)



Scheduling service and maintenance appointments



Claiming rebates



Registering HVAC equipment



Communicate with customers and staff to keep jobs running smoothly



Dispatching technicians based on customer needs



Verify/invoice daily Work Orders as complete and accurate



Follow up with customers on completed jobs and problem jobs to insure customer satisfaction



Able to meet month end deadlines

Keywords: AirCo Air Conditioning, Fort Worth , Customer Experience Agent, Sales , Fort Worth, Texas

Click here to apply!

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