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Hotel Front Desk Agent

Company: Marriott DFW Airport South
Location: Fort Worth
Posted on: November 25, 2022

Job Description:

DFW Marriott Airport South is looking for friendly Front Desk Agents and PBX Phone Operators. If you have a great attitude and looking for a friendly work environment, please send us your resume. The pay rate for candidates with at least 1 year of PMS & MARSHA experience is negotiable.

*KEY RESPONSIBILITIES: *

The primary responsibilities of the Front Desk Agent include but are not limited to:
* Greet customers with a friendly and sincere welcome.
* Complete the check-in and check-out procedures according to the brand standards
* Promptly answer the telephone using positive and clear communication
* Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
* Take ownership of guest challenges and follow through to ensure guest satisfaction.
* Log complaints and requests into GXP and follow up to ensure completion/resolution.
* Complete all other assignments, duties, and tasks as assigned by the Front Desk Manager.

*Requirements: *
* Experience in property management software, such as FSPMS, is preferred. MARSHA experience is a PLUS!
* Demonstrated ability to work cohesively with a team.
* Must demonstrate exceptional customer service and interpersonal skills.
* Must be able to work AM and PM shifts, weekends, and holidays.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Holidays
* Weekend availability

Work Location: One location%58047475%

Keywords: Marriott DFW Airport South, Fort Worth , Hotel Front Desk Agent, Sales , Fort Worth, Texas

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