Collection Agent II

Company: ADT
Location: Fort Worth
Posted on: January 26, 2023

Job Description:

Company Overview:
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter , LinkedIn , Facebook and Instagram .
Position Summary:
ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. The Collector I ensures receivables are collected while maintaining strong customer relations.
Duties and Responsibilities:

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• Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services.
  
• Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate
  
• Area within ADT if issue is not within the scope of account services.
  
• Meet pre-determined departmental standards for productivity and quality measures.
  
• Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed.
  
• Participate on internal quality/continuous improvement teams on a rotational basis.
  
• Interface with SSO on billing service related issues.
  
• other duties as assigned.
  
  Qualifications - External
  Education/Certification:
  
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  • High school diploma or equivalent.
    
    Experience:
    
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    • Zero (0) toTwo (2) years of Collections experience.
      
      Skills:
      
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      • Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills.
        
      • PC experience and/or the ability to learn basic functions.
        
        ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at to learn more.
        
        
        
        ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.
        

Keywords: ADT, Fort Worth , Collection Agent II, Sales , Fort Worth, Texas