Omni Channel Contact Center Agent
Company: Vyve Broadband
Location: Stephenville
Posted on: March 20, 2023
Job Description:
Get paid to talk, listen, and resolve issues!!Remote Contact
Center Agent (salary range - $29,000.00-$35,000.00 annually, PLUS
annual bonus of 5% of base pay) -Amazing Benefits: Courtesy cable,
internet, and voice services (if in service area), 401k with match,
health benefits (Medical, Dental, Vision), Paid Training, PTO, and
career progression with cash incentives and wage increasesEagle,
Vyve and Northland are leading broadband Internet providers serving
largely non-urban communities in 16 states. - -A technology leader
in the cable and broadband sectors, Vyve Broadband offers an
extensive range of broadband, fiber connectivity, cable television
and voice services for commercial and residential customers.
Residential services include high-speed Internet with speeds up to
Vyve Gig, all-digital, high-definition video and fully featured
digital voice. Vyve Business Services provides optical Ethernet,
PRI and hosted voice services to the business community. Together,
Eagle, Vyve and Northland serve areas of Alabama, Arkansas,
California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska,
North Carolina, Oklahoma, South Carolina, Tennessee, Texas,
Washington, and Wyoming.Omni Channel AgentThis is an exciting
remote opportunity. The primary function of the Call Center Agent
is to utilize sales, customer service and technical skills to
assist Vyve Broadband's customers in locations located throughout
the country. Our call center operates 24 hours a day, 7 days a
week, - -due to this the shift schedules will vary. - This position
is responsible for assisting customers with:
- Finding and purchasing Vyve products and services,
- Billing inquiries and processing payments, and
- Troubleshooting basic technical issues they have with their
phone, internet or cable services.A focus on sales, billing or
customer support will depend on departmental needs. We are looking
for individuals who can provide high quality sales and customer
service experiences catered to each customer, while recommending
solutions based on customer needs.Responsibilities
- Supports customers via Social
MediaFacebook, Twitter & Google ReviewsProvides customer support
via Live Chat and SMS Texts
- Billing, Technical, Upgrades, Escalations, General
Inquiries
- Supports customers via Email
- Billing, Technical, Escalations, Sales, Upgrades, Outages
- Website Inquiries-Submissions
- Outbound calls as needed for resolution
- Researches and responds to customer escalations through various
channelsAble to partner and work with other departments on
escalations/resolutions
- Able to work in a team environment and self-direct
- Works with moderate supervision/guidanceExperience
6 Months+ of customer service
experience at Vyve.1 year+ Customer Service experienceRequirements
- Working knowledge of GLDS, RPX, NOMS, Salesforce and Decision
Tree
- Ability to keep a High level of ConfidentialityAbility to show
strong levels of emotional intelligence and controlExceptional
reading comprehension, grammar, spelling and punctuationAbility to
show strong attention to detail, organization, efficiency, and
urgency in day-to-day deliverables.
- Ability to deliver effective and accurate verbal, nonverbal and
written communication
- Ability to listen well, show flexibility in thinking, empathy,
patience, and respect to everyone
- Ability to prioritize, memorize/recall while multitasking
- Ability to research, analyze data, situations, and risks
- Ability to use critical thinking to make sound, unbiased
decisions when handling customer escalations
- Punctual, regular, and consistent attendance
- Knowledge of Microsoft Office applications such as Word, Excel
and Power Point.What's in it for you---
- Culture. A fun and supportive team to be a part of
- Support. Supervisors and managers that care about your personal
success and growth
- Advancement. Significant training and assistance to be
successful
- Benefits. Subsidized medical, dental, vision plan. Voluntary
life insurance and disability coverage are available. Company paid
life insurance, vacation, holiday and sick pay.
- Future. 401k to help set you up in life and time-off with pay
to enjoy your life (after meeting employment eligibility)
- Compensation. Base pay plus commission that puts you in the
driver's seat of how much you earn
- Courtesy Services. Employees living within our serviceable
areas are eligible for free or reduced priced Internet, video and
voice services.Equal Opportunity Employer. Pre-employment drug
test, motor vehicle record and background check required.Vyve
Broadband, Northland Communications, and Eagle Broadband are equal
opportunity employers
and do not unlawfully discriminate against employees or applicants
for employment on the basis of an
individual's race, color, religion, creed, sex, national origin,
age, handicap, disability, marital status,
veteran status, reserve or National Guard status, or any other
status protected by applicable law.Powered by JazzHR
Keywords: Vyve Broadband, Fort Worth , Omni Channel Contact Center Agent, Sales , Stephenville, Texas
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