Customer Service Representative for Busy Multi-Dealership BDC
Company: Hiley Subaru
Location: Fort Worth
Posted on: May 25, 2023
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Job Description:
At the -Hiley Automotive Group, we know to be best-in-class in
the industry and to succeed that we need the best people. That's
why we are committed to hiring top talent who can help us to curate
exceptional experiences for our customers. We strive to provide our
associates with meaningful and challenging work, an engaging and
collaborative environment, recognition for performance and
opportunities for growth and advancement. Benefits - Medical and
Dental - Paid Time Off - Competitive Pay and Bonus Structure - Life
Insurance - Professional Development - Holiday Pay - 401(k)
available at most locations - Merit increase after 90 day
probationary period, upon passing your evaluation Responsibilities
- Answer customer calls and establish follows-up with service
appointments. - Respond quickly to internet, phone and live chat
inquiries using email, scripts and templates. - Provide customers
with initial product information and direct them to the appropriate
dealership resources. - Follow up with missed appointments -
Participate in team and process development sessions - keeping
positive relationships with teammates, sales teams and dealership
management. - Utilize BDC -tracking system daily. Qualifications -
At least one previous role based in customer service experience -
Excellent teammate with collaborative attitude and eagerness to
improve - Prompt and courteous demeanor - Positive and hardworking
personality - Strong computer skills, including Word, Excel and
Outlook (and preferably dual-screen experience) - Able to work any
days/hours the BDC is open - Automotive knowledge a plus - We are
an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Keywords: Hiley Subaru, Fort Worth , Customer Service Representative for Busy Multi-Dealership BDC, Sales , Fort Worth, Texas
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