the smart solution for Fort Worth jobs

Client Services Representative I - Fort Worth

Company: Bank of America
Location: Fort Worth
Posted on: December 10, 2018

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better by connecting clients and communities to the resource they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America. We're looking for skilled people that will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, Client Service Representatives (CSR I) go beyond processing simple account transactions -you'll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter.As a Client Service Representative, you can look forward to

  • Working in a professional, fast paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner
  • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time
  • Understanding how clients engage with us via technology (online and mobile), financial center and contact center to guide them on ways that we can improve their financial life
  • Navigating multiple computer applications while interacting with the client
  • Listening to, understanding and providing solutions for our clients' needs
  • Incentive opportunities for meeting and/or exceeding critical performance standards
  • A world-class suite of employee benefits, including tuition, child care reimbursement and employee
  • The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America
  • Potential to own your career growth opportunities We'll help you
    • Get training and on-the-job support from managers who are invested in your success. You'll receive in depth classroom training, including side by side live call handling and continued on the job training and coaching
    • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to successfully resolve client requests using best in class tools and resources
    • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit themYou're a person who (required skills)
      • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
      • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
      • Has a commitment to excellent attendance and proven reliability and can work the agreed upon
      • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
      • Communicates effectively and confidently with all clients to make their financial lives better
      • Has the ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
      • Is comfortable receiving ongoing performance feedback and coaching
      • Is comfortable with ongoing change and learning new technology/processes
      • Has 1+ years of customer/client service experience, including experience handling difficult client situations
      • Has at least an intermediate level of proficiency with computers and current technologyYou'll be better prepared if you have (desired skills)
        • 1+ years of experience in the Banking/Financial industry
        • 1+ years of experience working in a client service call centerWe're a culture that
          • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance his/her careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
          • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
          • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
          • Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.
          • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.Shift:1st shift (United States of America)Hours Per Week: 40

            Keywords: Bank of America, Fort Worth , Client Services Representative I - Fort Worth, Sales , Fort Worth, Texas

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category

Other Sales Jobs

IT Sales Associate
Description: Rapidly growing startup in Sunnyvale, CA is seeking Sales Associate for their cloud based enterprise software platform Job Description The Sales representative will be responsible for bringing sales leads (more...)
Company: Talent Envoy
Location: Dallas
Posted on: 12/11/2018

Protected Automotive Sales Route - Home Every Night!
Description: Feel the freedom independence of managing your own protected route selling our National brands. Join our team today br br Mac Tools doesn't just offer a job. Our company provides opportunities (more...)
Company: Mac Tools
Location: Richardson
Posted on: 12/11/2018

Aftermarket Parts Sales Associate
Description: Position OverviewThe Aftermarket Part Sales Associate acts under the authority of the Parts Manager and is responsible for the effective sales of the assigned lines of AutoNation aftermarket collision (more...)
Company: AutoNation Inc
Location: Dallas
Posted on: 12/11/2018

Outside Sales Protected Route - Home Every Night! - Aubrey
Description: Feel the freedom independence of managing your own protected route selling our National brands. Join our team today Mac Tools doesn't just offer a job. Our company provides opportunities for fulfilling (more...)
Company: Mac Tools
Location: Aubrey
Posted on: 12/11/2018

Description: of Openings 1 Overview The Direct Sales Representative role is responsible for execution of the strategic plan for the client s brands within a defined geography. The position is responsible (more...)
Location: Cleburne
Posted on: 12/11/2018

Call Center Agent - Part Time - Gaylord Texan Resort & Convention Center (18002LEZ)
Description: Heres To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International
Location: Carrollton
Posted on: 12/11/2018

Sales Associate - Commission Pay Plan - Ford
Description: Position Overview The Sales Associate interacts with hundreds of customers to help guide them in their vehicle purchase in our no-haggle sales environment. With your outstanding communication and listening (more...)
Company: AutoNation
Location: Burleson
Posted on: 12/11/2018

Outside Sales Protected Route - Home Every Night! - Aledo
Description: Feel the freedom independence of managing your own protected route selling our National brands. Join our team today Mac Tools doesn't just offer a job. Our company provides opportunities for fulfilling (more...)
Company: Mac Tools
Location: Aledo
Posted on: 12/11/2018

Sales Planning Specialist
Description: Candidate profile title WHY WE WILL LOVE YOU Candidate Profile text 2 years sales planning experience Retail experience preferred High School Diploma or equivalent Key responsibilities title WHAT (more...)
Company: Ikea
Location: Frisco
Posted on: 12/11/2018

Automobile Sales Professional
Description: Job Details Level Undisclosed Job Location Dallas Lease Returns - Dallas, TX Position Type Full Time Education Level Undisclosed Salary Range Undisclosed Travel Percentage
Company: D&M Leasing
Location: Dallas
Posted on: 12/11/2018

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Fort Worth RSS job feeds