Customer Service Rep (CSR) - Aero-Glen International
Company: Wencor Group
Location: Fort Worth
Posted on: April 25, 2024
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Job Description:
Overview of the Position:
The Customer Service Rep, is responsible for providing support and
assistance to various internal and external stakeholders, including
outside & inside sales, supply chain, operations, quality, and
accounting personnel. You will also be ensuring daily execution of
critical tasks that allow for customer sales to occur, including
order entry, through order book maintenance and customer
engagement.
Essential Duties and Responsibilities:
Through order book maintenance ensure that proactive customer
communication is occurring and internal actions are done to support
on-time delivery of product.
Receive, review and populate into the system critical data
including Vendor Quotes, Customer Quotes and Sales Orders working
to high standards of accuracy and promptness
Ensure that all Sales Orders have been formally acknowledged as
required
Respond with urgency and in a timely manner, as requested; be
proactive in the approach to the assigned workload and business
needs
Continue to develop knowledge and awareness across a wide array of
processes, IT Systems, and AGI's organization to mitigate order
issues and solve problems for the customer and other internal
stakeholders
Ensure that processes / procedures are followed to maintain
compliance to quality requirements (i.e. vendor orders are only
with authorized AGI vendors)
Work cross functionally within the Supply Chain, Strategic
Sourcing, Sales, Quality, Operations, and Accounting organizations
to support customer requirements
Handle Controlled Unclassified Information (CUI) for assigned
accounts and Federal Contract Information (FCI) as required.
Performs other related duties as assigned.
Other Knowledge, Skills, and Abilities:
Due to the criticality of your work, you need to have a strong
accuracy for data entry, knowledge and understanding of warehouse
work instructions, policies, and procedures.
Microsoft Office proficiency.
Customer service skills to provide the best service in diverse
situations.
Ability to multitask and be detail orientated.
Demonstrated ability to identify process issues and drive process
improvement
Open-minded self-starter with the ability to adapt, improvise and
problem solve
Ability to work independently on multiple tasks and projects with
various stakeholders
Knowledge of current supply chain management, purchasing and
inventory control principles an asset
Education / Experience Requirements: Minimum of 1-year previous
experience in system portals data entry, preferred in aerospace
industry. Internal and external customer service experience.
Other Qualifications:
The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Language Skills : Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or
employees of organization.
Mathematical Skills : Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
Reasoning Ability : Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations.
Physical Demands and Work Environment :
The physical demands described here are representatives of those
that must be met by an employee to successfully perform the
essential functions of this job.
Is occasionally required to stand; walk; reach with hands and arms;
stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
Is regularly required to sit and use hands to finger, handle, or
feel.
Is frequently required to talk or listen.
Works in moderate noise levels.
Minimal travel required.
Qualifications
Keywords: Wencor Group, Fort Worth , Customer Service Rep (CSR) - Aero-Glen International, Hospitality & Tourism , Fort Worth, Texas
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